Clarifying their goals is a great place to start. What are they hoping to achieve from the consultation? Additionally, validating their experience with a statement like – “It must be difficult to have troubling symptoms that no one has an answer for.” – can be helpful. You don’t have to validate their sensitivities, just their experience. This can be extremely powerful, because their concerns are often dismissed by most health care professionals.
Posted in: Spring 2017 - Q&A